Privacy Policy
Effective date: November 14, 2026 | Last updated: November 14, 2026
1. Who we are and what this policy covers
Social Impact Services ("Social Impact Services," "we," "us," or "our") is a California service provider vendored by regional centers under the California Department of Developmental Services (DDS). We provide Independent Living Skills and Tailored Day Services to adults with developmental disabilities from our offices in San Diego and Irwindale, California.
This Privacy Policy explains how we collect, use, protect, and share personal information through our website, socialimpactservices.org, and the online forms linked from it. It also explains the choices you have.
The services we provide to clients are also governed by separate confidentiality rules and notices. Client service records are handled under those rules, described in Section 2, and the stricter rule always applies.
2. Our commitment to confidentiality
We use the information you share with us only to respond to you, to determine whether our services are a fit, and to provide and coordinate those services. We do not sell personal information, and we do not share it with outside parties for their own marketing.
Information about people who receive or apply for regional center services is confidential under California law. As a regional center vendor, we follow:
the Lanterman Developmental Disabilities Services Act, including Welfare and Institutions Code sections 4514 through 4518, which make client information and records confidential and limit when they may be released;
California Code of Regulations, Title 17, including the vendor requirements that govern how we keep, protect, and retain client records;
the federal Home and Community-Based Services (HCBS) Settings Rule, which protects each person's right to privacy, dignity, and respect;
the Health Insurance Portability and Accountability Act (HIPAA) and the California Confidentiality of Medical Information Act, to the extent they apply to our services; and
the terms of our agreements with regional centers.
Clients and their authorized representatives receive additional information about confidentiality and their rights when services begin.
3. Information we collect
Information you give us
We collect only what you choose to send us. Depending on how you contact us, this may include:
| How you contact us | What we may collect |
|---|---|
| Contact form on our website | Your name, email address, subject, and message. |
| Service inquiry form (also called the interest list) | The client's name, regional center Unique Client Identifier (UCI) if known, and ZIP code; your name and relationship to the client; your phone number and email address; the programs you are interested in; whether the client has a regional center case and the Service Coordinator's name, if known; the reason for your inquiry; and how you heard about us. |
| Employment application | Your contact information, address, work availability, transportation and driver's license status, education, certifications, work experience, language skills, answers to screening questions, and any accommodation request you choose to share. If you upload a file, Google records the name, email address, and photo linked to your Google account. |
| Phone, email, or in person | The information you choose to share with us. |
Please do not include diagnoses, medical details, or other sensitive health information in our website forms or in email. Our team will gather what is needed in a private conversation.
Information collected automatically
When you visit our website, our website platform and embedded services automatically collect limited technical information, such as your IP address, browser and device type, the pages you visit, the date and time of your visit, and the website that referred you. This is described in Section 6.
4. How we use information
We use personal information to:
respond to your questions and requests;
review service inquiries, keep our interest list, and determine whether our programs are a fit;
coordinate intake and services with the client's regional center and Service Coordinator, with the appropriate authorization;
review employment applications, schedule interviews, and complete required background clearances;
keep our website, forms, and systems secure and working properly, and prevent spam and misuse;
understand, in general terms, how visitors use our website so we can improve it; and
meet our legal, regulatory, audit, and contractual obligations.
We do not use personal information for advertising, and we do not use it to make automated decisions about anyone.
5. How we share information
We do not sell personal information, and we do not share it for cross-context behavioral advertising. We do not share personal information with third parties for their own direct marketing purposes.
We share personal information only in these limited situations:
Service providers. Companies that host and operate the tools we use, such as our website platform (Squarespace) and our email and form tools (Google Workspace), process information on our behalf. They may use it only to provide those services to us.
Regional centers and DDS. We share client information with the client's regional center, and with DDS or regional center auditors, as needed to coordinate, document, bill for, and monitor services, with authorization or as the law permits.
With your permission. We share information with others, such as a family member, school, or other provider, when you or the client's authorized representative ask us to or give written consent.
When the law requires it. We disclose information when required by law, such as to comply with a court order or subpoena, mandated reporting laws that protect children and dependent adults, special incident reporting, or a lawful request from a government agency.
Employment screening. With an applicant's consent, we submit information needed for required state and federal background clearances.
Safety and protection. We may disclose information when we believe in good faith it is necessary to protect the health or safety of a client, a staff member, or the public, or to protect our legal rights, as the law allows.
6. Cookies, online tracking, and "Do Not Track"
Our website is hosted by Squarespace. Squarespace uses cookies and similar technologies that are needed for the site to work and to keep it secure, and its built-in analytics tell us how many people visit and which pages they view. Some pages also use:
Google reCAPTCHA on forms, to tell people apart from automated spam. Google may collect device and usage information for this purpose.
YouTube video players, which may set cookies when you play a video.
These companies handle information under their own privacy policies, which you can review at squarespace.com/privacy and policies.google.com/privacy.
We do not use advertising cookies or tracking pixels, and we do not track visitors across other websites. Because of this, our website does not change its practices when your browser sends a "Do Not Track" signal. Other companies whose content appears on our site, such as Google and YouTube, may collect information about your online activity over time and across different websites. You can limit cookies through your browser settings, although parts of the site may not work as expected.
If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of the sale or sharing of your personal information. We do not sell or share personal information in any case.
7. Links to other websites
Our website links to other sites, such as Google Forms, YouTube, and our social media pages. Those sites have their own privacy practices, and we encourage you to review them. This policy covers only our website and our own handling of your information.
8. How we protect information
We use administrative, technical, and physical safeguards to protect personal information. These include limiting access to staff who need the information for their work, secured business accounts, staff confidentiality agreements and training, and secure storage of paper and electronic records. No website, email system, or online form is completely secure, so we cannot guarantee absolute security. If you need to share sensitive information, please call us so we can arrange a secure way to do so.
9. How long we keep information
We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires:
| Type of record | How long we keep it |
|---|---|
| Client service and billing records | At least five years, as required by California Code of Regulations, Title 17, and longer if an audit or appeal is open. |
| Service inquiries that do not lead to services | Five years after the last contact, then securely deleted. |
| Employment applications and personnel records | At least four years, as required by California Government Code section 12946, and longer if a claim is pending. |
| Website contact messages | Five years after the last contact, unless the message becomes part of a client or personnel record. |
10. Your choices and rights
Review and correct. You may ask us what personal information we have about you and ask us to correct it. Clients and their authorized representatives may request access to service records as the law allows.
Delete. You may ask us to delete personal information we no longer need. We will honor the request unless we are required to keep the information, for example under the record retention rules in Section 9.
Withdraw from the interest list. You may ask to be removed from our interest list at any time.
California privacy rights. California residents may ask whether and how we share personal information with third parties for direct marketing. We do not share personal information for that purpose. You will not be treated differently for using any of your privacy rights.
To make a request, contact us using the information in Section 15. We may need to confirm your identity, or your authority to act for someone else, before we respond. We will respond within 45 days, or tell you if we need more time and why.
11. Children's privacy
Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. A parent, guardian, or authorized representative may contact us on behalf of a young person. If you believe a child has sent us personal information, please contact us and we will delete it.
12. Accessibility and language access
We want everyone to be able to read this policy. If you need it in another format or language, including Spanish, or need help understanding it, please contact us and we will help.
13. Applicants and employees
Information from job applicants is used only for hiring decisions, required clearances, and our legal obligations. Accommodation requests are kept confidential and are not used against an applicant. Employees receive separate notices about how their personnel information is handled.
14. Changes to this policy
We may update this policy from time to time. When we do, we will post the updated policy on this page and change the "Last updated" date at the top. If we make a significant change, we will also note it at the top of this page for at least 30 days.
15. Contact us
If you have questions about this policy or want to make a privacy request, please contact:
Daisy Bracamontes, Founder and CEO
Social Impact Services
3930 Utah St, Suite E, San Diego, CA 92104
Phone: (619) 786-2444
Email: daisy@socialimpactservices.org
Irwindale office: 15709 Arrow Hwy, Suite 5, Irwindale, CA 91706, (626) 495-0500
Office hours: Monday to Friday, 9:00 AM to 5:30 PM.